Shipping policy
Last updated: 14/09/2026
At Amend, we want your order to reach you quickly, safely and in perfect condition. Below you'll find everything you need to know about our shipping and delivery process.
1. Order Processing
All orders are processed Monday to Friday, excluding UK public holidays.
Orders are usually dispatched within 1–2 working days of being placed.
During product launches, promotions, sale periods or other particularly busy periods, dispatch may take slightly longer. We'll always do our best to keep you updated if there are any unexpected delays.
Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information where available.
Please make sure your delivery address and contact details are correct before completing your order. We cannot guarantee that we will be able to amend an order once it has been placed. And we cannot change or cancel an order once it has been dispatched.
2. UK Delivery
We currently offer delivery throughout the United Kingdom, excluding Northern Ireland.
Standard Delivery
Cost: £4.50
Estimated delivery: 2-3 working days after dispatch.
Delivery times are estimates rather than guarantees and may be affected by circumstances outside our control.
Orders placed after 2PM may be processed on the following working day.
Tracking Your Order
Once your order has been dispatched, you'll receive an email containing your tracking number and a link to track your parcel.
Delayed Deliveries
While we work with trusted delivery partners, occasional delays can happen due to circumstances outside our control, including:
- Severe weather
- Public holidays
- High demand
- Courier delays
- Customs processing
- Incorrect or incomplete delivery information
- Events outside our reasonable control
If your order hasn't arrived within the expected delivery timeframe, please check your tracking information first. If you're still unable to locate your parcel, contact us at enquiries@amend.uk.com with your order number.
Incorrect Delivery Address
Please carefully check your delivery details before placing your order.
If you realise that you've entered an incorrect address, contact us as soon as possible at enquiries@amend.uk.com
If your order has not yet been dispatched, we'll do our best to update the address.
Once an order has been dispatched, we're unable to guarantee that the delivery address can be changed.
If a parcel is returned to us because an incorrect or incomplete address was provided, additional delivery charges may apply to resend the order.
Pre-Orders
If your order contains a pre-order item, your order may be dispatched once the pre-order item becomes available.
Please order separately if you require the in stock items before the release date for the pre-order items.
The expected dispatch date for pre-order products will be clearly displayed on the relevant product page.
Multiple Items in an Order
Depending on stock availability and fulfilment requirements, your order may occasionally be shipped in more than one parcel.
If this happens, you may receive separate tracking information for each shipment.
Contact Us
If you have any questions about your delivery or need help with an order, our customer service team is here to help - enquiries@amend.uk.com